Health & Safety

Our Health and Safety Commitments

At 137 Pillars Hotels & Resorts the health, safety, and well-being of our guests, staff, and visitors are central to everything we do. We are committed to maintaining the highest standards of cleanliness, hygiene, and safety across all areas of our hotel.

Compliance with Health & Safety Laws

We strictly adhere to all local and national health and safety legislation, hospitality industry guidelines, and public health advisories.

Safe and Clean Environment

We maintain rigorous cleaning and sanitisation procedures, especially in high-touch and high-traffic areas, including guest rooms, lobbies, restrooms, and dining areas.

Staff Training and Awareness

All hotel staff receive regular training in:

    • Health and safety protocols
    • Emergency response procedures
    • Hygiene and food safety standards
    • First aid and fire safety

Guest Health & Comfort

We provide:

    • Access to first aid assistance
    • Air-quality control (e.g., ventilation and air purifiers where necessary)
    • Information on nearby medical services if needed

Risk Assessments

We regularly conduct health and safety risk assessments to identify and manage potential hazards. Preventive actions are taken promptly to minimise any risk to our guests or employees.

Safe Food Handling

All food and beverage services follow strict hygiene standards and food safety laws. Kitchen staff are trained in FSMS (Food Safety Management System) procedures.

Emergency Preparedness

    • Fire alarms and extinguishers are inspected regularly.
    • Clearly marked evacuation routes and plans are in place.
    • Trained staff are available to assist during emergencies.

Feedback and Continuous Improvement

We welcome guest feedback and continually improve our health and safety practices based on suggestions, audits, and official updates.

SHA Certification