Frequently Asked Questions

What are the check-in and check-out times at the hotel?

Check-in is available from 3:00 p.m., and check-out is available until 12:00 p.m. Guests arriving early may store their luggage at the hotel and explore nearby shopping malls and lifestyle destinations in Sukhumvit and Thonglor, or relax in the comfort of our Guest Service Centre on Level 27 while waiting for their room to be prepared.

Who can access the rooftop pool, and what pool facilities are available at the hotel?

The rooftop pool, located on the R Floor, is exclusively reserved for in-house Suite guests, offering a private and elevated experience. Residence guests can enjoy the infinity pool located on Level 27.

How can guests access Phrom Phong BTS Station and nearby shopping areas from the hotel?

Located in Sukhumvit near Thonglor, the hotel is approximately 800 metres from Phrom Phong BTS Station, providing easy access to Bangkok’s lifestyle and shopping destinations. Guests can reach EmQuartier via the hotel’s complimentary shuttle service, with convenient connections to Phrom Phong BTS Station and nearby shopping malls, including Emporium and Emsphere.

What shuttle service is available to nearby lifestyle destinations and shopping malls in Bangkok?

The hotel provides a complimentary shuttle service to EmQuartier shopping mall, which is directly connected to Phrom Phong BTS Station. The shuttle operates every 30 minutes from 8:00 a.m. to 9:00 p.m., allowing guests to conveniently explore shopping, dining, and entertainment options in Sukhumvit.

How far is the hotel from Bangkok’s international airports?

The hotel is located approximately 25 km from Suvarnabhumi International Airport and 24 km from Don Mueang International Airport. Both airports are approximately 40 minutes away by car, depending on traffic conditions.

What is the pet policy at 137 Pillars Suites & Residences Bangkok?

Pets are not permitted within the hotel premises. However, outside guests with pets may enjoy the outdoor garden area at Bangkok Trading Post Bistro & Bar during dining hours.

What parking facilities are available for hotel guests?

Complimentary on-site parking is available exclusively for in-house guests and visitors dining at the hotel’s food and beverage outlets.

What is the story behind 137 Pillars Suites & Residences Bangkok and the heritage of the 137 Pillars brand?

137 Pillars Suites & Residences Bangkok is inspired by our sister property in Chiang Mai, a 19th‑century teak house built on 137 pillars. That historic home shaped our name and our brand. In Bangkok, we carry this heritage forward through thoughtful design, warm Thai service, and subtle references to our Chiang Mai origins.

Where is the hotel located?

The hotel is located in Sukhumvit, Thonglor, one of Bangkok’s most vibrant lifestyle districts. The area is known for Michelin-recognised restaurants, cafés, shopping destinations, and entertainment venues. Its location provides convenient access to Bangkok’s key attractions while offering a more relaxed residential atmosphere.

What services and amenities are available at the luxury suites at 137 Pillars Suites & Residences Bangkok?

Our suites offer 24‑hour personalised butler service, spacious interiors, spacious balconies, access to the rooftop infinity pool, and exclusive lounge benefits including breakfast until 5:00 pm, afternoon snacks, and evening cocktails, all designed for a calm, residential-style stay above the city.

What services and amenities are available at the serviced residences in Bangkok?

Our serviced residences offer the comfort of a private home with the services of a luxury hotel. Guests enjoy spacious layouts with full kitchens, in‑residence laundry, access to the infinity pool on Level 27 and a fully equipped gym.